Return & Refund Policy

Updated November 5, 2026. Kelmvyn accepts enquiries about returns and order issues at support@kelmvyn.com. These ordinary return arrangements leave mandatory consumer protections intact.

Submitting a return request

For a change-of-mind return, write within 30 calendar days of receiving the goods. Provide the order reference, checkout email, affected item and reason. Statutory defect claims or cancellation rights may operate under different time limits.

Requirements and lawful exceptions

Voluntary returns generally require unused, unworn goods in original condition with their tags, packaging and supplied accessories. Where disclosed and lawful, exclusions may cover personalized products, perishables, opened hygiene-sensitive goods, used digital content and gift cards. Required remedies for defective goods remain available.

Obtaining return instructions

We review the request and supply return authorization and the appropriate destination. Do not send goods to an address merely because it appears on a parcel label. Pack securely and retain tracking and postage records.

Delivery charges and return postage

Customers pay return postage for ordinary changes of mind. Original shipping is generally nonrefundable for voluntary returns unless law requires otherwise. For faulty or incorrectly supplied goods, we cover reasonable applicable return costs and provide legally required remedies. A free label is not promised in every case.

Unsatisfactory goods or quantities

Describe the problem and provide available images of the goods, packaging and label where helpful. Retain relevant materials during review. We consider the circumstances without using evidence requests to create unreasonable barriers to legal remedies.

Approved refund arrangements

Approved refunds are initiated within 10 business days of inspection or sufficient evidence, or sooner where law requires. We explain a rejection or lawful deduction. Refunds generally return to the original payment method, with additional processing time controlled by the payment provider.

Asking for an exchange

An exchange depends on eligibility and available stock. Ask about the desired replacement before returning goods. If an exchange is unavailable, qualifying refund rights remain.

Stopping or changing fulfillment

Send cancellation or amendment requests promptly. We confirm what can be changed based on fulfillment progress. There is no fixed-hour promise, and an unconfirmed request does not cancel an order.

Unaccepted and uncollected goods

Contact us to review the carrier outcome and reason for non-delivery. Refusal alone is not cancellation. Only lawful, substantiated costs may be considered; the entire payment is not automatically forfeited.

Statutory rights remain protected

Required cancellation periods, defect remedies, standard-delivery refunds and other mandatory protections take priority. Ask support@kelmvyn.com about the process relevant to your circumstances.